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Service & Parts

From first floor plan to Saturday-night uptime, Harman service travels with the machine.

Arcade redemption equipment succeeds when the operator can see the whole system: cabinet draw, card reader behavior, ticket handling, prize counter load, aisle width, guest dwell time, and spare parts readiness. Harman's service program connects those details before the purchase order is final, then keeps them visible after installation.

Arcade technician preparing redemption cabinet
01

Floor Setup

Machine spacing, sightlines, queue pockets, and prize counter adjacency are reviewed against the way families move through your venue.

02

Install Crew

Delivery sequencing, power checks, card reader placement, and acceptance testing are planned so opening week is calm and accountable.

03

Parts Readiness

Wear parts, sensors, buttons, ticket hardware, and crane consumables are mapped into a reorder plan before the first service ticket.

04

Refresh & Trade-In

Underperforming cabinets are evaluated for relocation, skin refresh, conversion, resale, or replacement using play data and staff feedback.

Family entertainment center arcade refresh

Regional FEC Refresh

A 28,000 sq ft center had a strong birthday business but uneven arcade revenue. Harman reorganized traffic into three play zones, moved prize cranes closer to the counter, and prepared a parts kit for the ten highest-risk cabinet families. The operator used the new plan to reduce staff guesswork, shorten guest wandering time, and make weekly revenue reviews easier to act on.

Cinema Lobby Game Wall

A cinema operator needed a compact game wall that worked between showtimes without blocking concession traffic. Harman selected quick-play cabinets, a narrow air hockey footprint, and redemption units with clear service access from the rear. The result was a lobby attraction that staff could supervise while maintaining ticket, food, and cleaning routines.

Cinema lobby arcade installation
Route operator servicing redemption machines

Route Operator Parts Discipline

A route operator managing mixed locations needed a cleaner way to prioritize service stops. Harman built a parts map by cabinet family, paired likely failures with common symptoms, and created a weekly check routine that non-technical site staff could complete. That gave the operator better information before dispatch and fewer incomplete truck rolls.

500+floor plans reviewed
72hpriority parts target
12cashless workflows
4service stages

Plan Your Setup

Send Harman your venue dimensions, opening target, and current game mix.

We will return with the questions your purchasing team should settle before equipment is ordered: power runs, network drops, redemption capacity, prize inventory, and service access. The goal is not to sell the largest list of machines. The goal is to build a floor your team can operate with confidence.