Privacy
Harman collects business contact information when operators, project teams, or service contacts submit forms on this website. Typical information includes name, email, company, venue type, project notes, and any equipment details you choose to provide.
We use submitted information to respond to inquiries, prepare equipment conversations, route parts or service requests, and improve the usefulness of our commercial planning materials. We may also use aggregated inquiry trends to understand which arcade redemption topics operators are researching.
For example, a new venue request may be reviewed by planning staff to understand square footage, target guests, opening date, and payment platform preference. A parts request may be reviewed for cabinet model, likely symptom, affected revenue function, and service location. These reviews help Harman provide a more relevant response and avoid asking operators to repeat the same background details.
Harman does not sell inquiry information. We may share relevant details with service partners, logistics providers, or manufacturer contacts when that is necessary to answer your request or support a project you are discussing with us.
Shared information is limited to the context needed for the request, such as confirming part availability, freight feasibility, installation scheduling, or manufacturer documentation. Harman expects partners to handle business inquiry information responsibly and to use it only for the related commercial purpose.
Business inquiry records may be retained so future conversations about the same venue, cabinet family, or service issue have continuity. You may request that we update or remove your contact information where applicable.
Some records may be retained longer when they relate to an active quote, service history, warranty conversation, compliance documentation, or ordinary business recordkeeping. If we cannot remove a record immediately, we can often update the contact details or limit future outreach.
You may ask Harman to correct inaccurate business contact details, stop non-essential follow-up, or clarify how a submitted inquiry was routed. Please do not use website forms to send payment data, guest personal data, or sensitive employee information. Operational photos should avoid showing private customer information where possible.
For privacy questions, contact [email protected]. Please include the email address used in your original inquiry so we can locate the relevant record.