ASTM F2970-21 UL Gaming Listed IAAPA Trade Member Live Showroom Open - Schedule a Walk-Through
Operator Capability

What Harman Owns Across Floor Planning, Sourcing, and Service

Family entertainment center owners ask the same three questions before a refurbishment: who plans the floor, who supplies the cabinets, and who keeps them earning after opening. This page lists the capabilities that Harman maintains in-house so operators can confirm the work scope before signing.

01

Floor Planning

Game mix studies, sightline checks, queue routing, prize-counter siting, and ADA path verification — produced from the actual room dimensions, not catalog templates.

02

Cabinet Sourcing

Curated mix of redemption, video, ticket, and skill-based machines from licensed manufacturers, with serial documentation, warranty registration, and freight scheduling handled in-house.

03

Parts & Service

Domestic spare-part inventory, on-call technician dispatch, software patch tracking, and a documented preventive maintenance calendar for every cabinet on the floor.

04

Reporting

Earnings audits per cabinet, prize cost ratios, dead-time reports, and quarterly review meetings that flag underperforming machines before they consume floor space.

How a project flows

Five working sessions from intake to opening week.

Harman organizes capability around scheduled sessions instead of open-ended consulting. Each session has a deliverable, a sign-off owner, and a budget impact. Operators leave the room with a written record rather than a verbal promise. The same structure applies to a six-cabinet route refresh and to a forty-cabinet flagship build.

  1. Intake. Room walkthrough, member demographic review, current revenue baseline.
  2. Plan. Cabinet mix proposal, prize counter siting, projected earnings per square foot.
  3. Order. Manufacturer confirmations, freight schedule, opening-week staffing plan.
  4. Install. Power and network verification, software keying, prize stocking, staff orientation.
  5. Review. Thirty-day earnings audit and a written remediation list for any cabinet under target.
Operator capability planning session
20+licensed cabinet brands sourced through Harman in a typical year
72hstandard parts dispatch window from the central depot
30dpost-opening earnings audit included with every floor plan
4review meetings scheduled in the first operating year

Walk us through the room. We will return a capability scope in writing.

Operators receive a signed scope before any cabinet is ordered. No verbal promises, no open-ended consulting fees.

Request a Capability Review